What do our clients say?

Frank’s expertise was evident throughout the redevelopment of the Royal Free London website.

Right from the start of working together, as we researched our users and then turned that learning into jigsaw pieces that ultimately became our new website, Frank’s knowledge, experience and advice was crucial.

Their flexibility, strong processes and rigour to decision-making ensured the project ran successfully and on time. I’m really pleased with our new website, and I’m looking forward to continuing to work with Frank as we evolve and improve it further.

From scoping patient and staff needs through to launching the site, their knowledge and advice turned a big task into something that felt manageable.

Their responsiveness and strong project management ensured everything came together on time.

We are looking forward to continuing to work with the team as we develop the site and move onto our new extranet.

We are delighted with our new website, and we are proud to share it with our patients, staff, and stakeholders.

Ensuring our patients were able to navigate information about our services in a clear and simple way was important to us and working with the team at Frank has helped us to achieve that. Frank also developed our careers site to improve our recruitment experience for future recruits.

Improved interactivity and the use of multimedia has helped to bring our workforce to life and integrating elements like the translate function will help us attract potential recruits locally, nationally, and even internationally. We are looking forward to working with the team to develop our new extranet.

Frank Design made implementing our new website extremely easy.

Their excellent project planning and advice, along with their design work and support afterwards has made our website project a real success.

Mike and the team at Frank were great to work with on our website project. We had to develop, build and launch a new Trust website in an incredibly tight timeframe, and the team were on hand to ensure that we met our deadline, kept to budget, and they delivered a great result.

They were efficient and responsive to all our requirements and questions, and had extensive expertise and knowledge - particularly on accessibility. Thank you!

From start to finish, Frank have been superb. I remember we talked at the pitch about wanting to have not just a good website but the best Trust website and I believe that is what we’ve got!

Both Siobhan and Nayem were a delight to work with – together, we met each and every deadline, which in my experience, is pretty much unique! Since launch, the number of users has doubled, with 65% accessing via their mobiles – enough said!

It was a pleasure working with the team at Frank, from initial planning through to final build of the site.

From the off, they understood what we wanted to achieve and worked quickly to meet our tight deadlines. They kept us informed throughout the process and were on hand to advise us when we needed it.

We are really pleased with the final website, which is engaging, easy-to-navigate and has received nothing but praise from our supporters and stakeholders.

The site is easy to edit and maintain thanks to the thorough training we received, and everyone we worked with at Frank were just genuinely nice people who were happy to help.

We enjoyed working with Frank on our new website.

The team were extremely helpful and responsive, and we have ended up with a professional, well-designed and easy-to-navigate website that we are all very happy with.

We are delighted with our new website, and we are proud to share it with our patients, staff, and stakeholders.

Frank have been a pleasure to work with on the re-development of our public facing website. From our first interactions during the procurement exercise, to the scoping, development, building, testing

Replacing our dated Intranet with a new Extranet for an NHS hospital during a pandemic was always going to be a challenge.

However, with the great support throughout from the Frank team the resulting new site met our brief, looks good and is a great hit with our people. Thank you.

Frank have been completely amazing… I have never enjoyed working with an external company as much as I have with you and your team. You really have been absolutely brilliant. Every single one of you.

We were very pleased to work with Frank on this project. From start to finish, they were professional and responsive.

We were working to a challenging deadline for a full website redevelopment and the Frank team helped us at every stage, ensuring that the project objectives were achieved in full. They are also nice people to work with!

We would like to say a huge thank you to all of the team at Frank for their exceptional work on helping us launch our new public website.

They worked with us through every stage of the project, and made what seemed like quite a daunting task very easy to manage - even with our ambitious deadline and during the coronavirus pandemic!

From our very first meeting they were extremely knowledgeable, thorough and professional, and easily interpreted our brief and ideas. They also helped to identify opportunities for making the site more accessible and easier to use, and we were able to adapt our plans along the way.

They have been absolutely excellent to work with from start to finish, and continue to support us after the launch with helpful, easy to understand and quick responses to our questions.

Our new website is even better than what we imagined, and we look forward to continue working with Frank in the future. We really can't recommend them enough.

Just a quick note to say a huge thank you for Frank’s work on the development of the website. We are so happy with it.

Thank you for keeping us on track, being super responsive and developing something that looks really great – you have absolutely delivered on giving us what we need – a hospital charity website that looks fabulous, shows what we do, and makes it easy to donate. It’s bright and beautiful, but also complements our NHS links really well. Some initial comments below: 

“Gorgeous” 

“What a glow up!” 

“Love the colours” 

“Looks great” 

Please share our thanks with the wider team and we look forward to working with you.

Frank have been a pleasure to work with, the team that have developed our new trust and sexual health websites have been exceptionally responsive and have always delivered to the highest possible standard.

We couldn’t be happier with the final product. Our specification was not lacking in complexity and came with relatively tight timeframes, but the team at Frank hit the mark on every level and they have felt like a genuine partner throughout the process.

The new website launch has gone very well and we are receiving nice comments about it.

Just to say Mike, Umesh and Nayem are FANTASTIC and Holly and Steph are fab too on website support.

It was so lovely to work with the Frank team on the development of our staff intranet last year and now the public facing site. Thanks also to the rest of the team, including Jason and Jamie.

From our first interactions during the procurement exercise, to the scoping, development, building, testing and final learning-review, the team gave us confidence throughout.

Our project needed to address a wide range of needs from content to security, and Frank colleagues were able to delicately steer us through unknown waters towards a website which really exceeds our expectations.

They were more than happy to add suggestions and perspectives at every point on the journey, based on their wide experience working with similar organisations. Particular thanks to Siobhan who was our key contact throughout.

We are very happy to recommend Frank as a customer and outcome-focussed organisation.

I’m so glad we discovered Frank. They’re a fabulous team.

This has proven to be particularly true during the coronavirus outbreak where we urgently had to restructure and change webpages on our existing websites and launch several new websites too for Talking Therapies. This was no mean feat as it included quoting, scoping and delivering a new website for a major new service in just four days!

The team always have such a positive attitude and just knuckle down to the task at hand; in such a professional way.

Always able to meet the deadlines we set them and still make sure we deliver the latest accessibility features and tried and tested functionality.  

The best developers we’ve had -  by far!

I just want to say a massive thank you to you all. 

I have very little IT experience and had no experience at all at the start of this process in designing a website. From the very beginning of the process meeting with Jason, talking about what it was that was wanted for the Lincolnshire End of Life Care website my journey with Frank has been a very positive experience.

Jason came back very quickly with the quotes and was able to discuss the budget and what was needed. Then meeting Mike and his team to begin the build, always so friendly and helpful but above all so extremely patient. You were always there to help, you adapted your language to help me (the novice I am) to understand what you needed from me and explain what you were going to do. You listened, went away and created an easy to use website for me to be able to add the content required. The front end of the website looks amazing and all the teams so far that have seen it have been so impressed with how easy it is for them to use and find the valuable resources that this website will provide our clinicians. It will also be an area our general public will be able to access and give them advice and links all in one place. 

You have all been a professional, supportive and friendly team that have done an incredible job building our new website. 

It’s been a pleasure working with Frank. They were efficient and seamless in their approach, and made things easy for us.

They’re very knowledgeable and always informed us of the best possible options for our budget.

They turned around the website quite quickly with the tight deadlines we had.

So far we’ve had great feedback on the website – it is very responsive, has a clean layout, meets accessibility standards and is easy to navigate.

Massive thanks to the entire Frank team.

We had the great pleasure of working with the team at Frank to develop a digital platform for all health and social care staff across South East London.

From start to finish it has been a positive and engaging experience. We have learned a great deal and benefited from the team’s patience and consideration in ensuring we understand and are involved in the whole process.

The project has clearly be expertly managed and executed which has allowed a sense of ease and confidence even when working to very tight deadlines. We have greatly appreciated the flexibility and generosity of the team when we have made requests rather ‘last minute’ or pushing the limits of scope! They have remained very human and compassionate in connecting to this important project, helping us think through  issues of accessibility and appeal.

To top it all off, they are all very lovely people! We can’t recommend Frank highly enough and wouldn’t hesitate in engaging them again in the future. Thank you all!

I can’t speak highly enough of the team at Frank. Alex, Mike, Siobhan and the entire team walked us through every part of the process with incredible patience and understanding, despite the disruption caused by Covid which meant our attention was often diverted from the project.

Their professional but friendly approach really helped to reduce the stress of migrating from ancient systems to a modern CMS and the team was always looking for ways to make our lives easier. Mike managed to make what I’m sure was a circus of activity behind the scenes feel calm and completely in control.

The CMS itself is very intuitive and has made the admin of both website and extranet a hundred times easier. The team’s focus on user experience and accessibility, and their significant experience in the NHS, was also invaluable.

It's rare to find a digital partner who actually invest in the project almost as much as you.

Frank is a Northern powerhouse, but with heart.

We had a great experience working with Frank on our new Trust website. It can feel really daunting creating a new website, especially if it’s a large site with content added over many years but the team at Frank guided us through it seamlessly.

From the initial scoping and ideas, through to colleague and service user focus groups and the site build starting, the process was professional and well managed. Their project management is efficient and we were kept up to date each step of the way which was essential for reporting back to senior colleagues. Our (many) questions were always promptly answered and any ideas we had explored and solutions agreed.

The team offered real patience and flexibility with the project which we are extremely grateful for.

Their vast NHS experience means they are already familiar with lots of our requests which saves time and complications. The support team are approachable and respond quickly and we are assured that if an urgent or emergency situation arose we could rely on them.

We worked with Frank to modernise The Life Rooms website and increase accessibility.

They have fantastic technical experience and were able to use examples from other sites they’ve worked on to explain how various functions work, which made pitching our plans to service users, staff and partners even easier. From the first call with Alex, right through to go live with Siobhan and Cameron, we knew we were in safe hands. Every part of this project was planned out meticulously, which took away any unnecessary stress, particularly as we had our own detailed to-do list with clear deadlines assigned.  

All our contacts at Frank have been a pleasure to work with, which made the whole process enjoyable. We are extremely happy with how the new Life Rooms website turned out and their continuing support. 

I wouldn’t hesitate to recommend their services to other organisations.

From the beginning of the project, Frank Health interpreted the brief for our public website perfectly, incorporating the new NHS branding guidelines into a visually simple design that is both eye-catching and functional.

From presentation of initial design concepts, through development, to delivery of our finished website the project has been very professionally run. We had named contacts within Frank at all stages of the project. Milestones were agreed at the beginning of the project and there was regular contact between LCHS and Frank which provided reassurance that the project was progressing on time.

Once the development work had been completed, the website was placed onto a demo server which allowed us to populate the content before the website went live. It was obvious from the outset that Frank is experienced in working with NHS clients, the design and content management of the site work perfectly for a NHS trust.

I was impressed from start to finish with the professionalism, responsiveness and value for money throughout the entire project. Having supplied a sitemap to Frank and content for 20 pages, I assumed that only those 20 pages would have been created, but the developers created all the pages from our original sitemap to enable quick and easy content population.

Working with Frank on our new public website has been an absolute pleasure and I look forward to working with them again in the future.

Working on a complex project such as a new website for the trust with the added complication of three microsites and secure login area seemed like a daunting task. However, thanks to support from Frank, the project ran smoothly and I felt reassured throughout the process that we were working together to build a website that would meet all of our requirements.

I found the project team very responsive, helpful and accommodating. If the solution we needed wasn’t available ‘out of the box’ we would discuss how to achieve what we need while being mindful of the project budget.

I would have no reservations about recommending Frank. They understand the NHS and all the peculiarities that may come as a result of working for the public sector. Most of all they are a pleasure to work with.

From the start, everyone at Frank was knowledgeable, creative, enthusiastic and most importantly, they listened! They made time for face to face meetings and discussions, scheduled in training and ‘show and tells’ around us and were patient with all of our queries and requests.
 
Nothing was ever too much trouble, and they were always more than happy to come up with creative solutions to any weird and wonderful idea or problem we had. Throughout the project there were tweaks and changes and if we ever encountered any issues, they were on board to help us fix them ASAP.
 
The final products are exactly what we wanted – we now have a modern, user friendly, accessible and informative website; and a functional, fun extranet which is mobile/tablet friendly and includes an intuitive search function. We’d recommend the team at Frank to anyone – down to earth, funny and they know their stuff.

We worked alongside Frank to deliver two major strategic objectives, a newly designed website and extranet, for our expanding organisation. They were given a much shorter deadline than I’m sure they would have liked but delivered on time and were both enthusiastic and professional throughout the process.

They showed great technical expertise and we were especially impressed with the project management skills they displayed, keeping two difficult projects on track by holding us to account for the information they needed to deliver.

Despite the stress of the pressing deadlines, they remained personable and approachable at all times and I would have no hesitation in recommending their services to other organisations.

Thanks to Mike, Steph, JD and the rest of the team for your support throughout the whole project, and particularly for your approachability when we had questions or queries. Much appreciated.

Thank you to you and the team for your support, we're really pleased that the new site has gone live and we've had some lovely positive comments from people.

We look forward to continuing working with you all.

After having such a positive experience with Frank when they worked with us to design our external facing site, it was a no-brainer to ask them to help us get our new intranet up and running.

From drafting the original design ideas to the day of the launch, the whole team at Frank have been fantastic at designing an intuitive content management system for a large number of users, overcoming any hurdles (no matter how small), and ultimately creating a brilliant site which is incredibly easy to use and accessible from all devices.

And the great service from Frank doesn’t stop there. Through their support packages, they not only quickly respond and correct any issues that come up during the day to day running of the site, they also constantly look at how they can improve the site so you can maximise your user’s experience.

What a brilliant team and product – can’t praise them highly enough!

We approached Frank with a very ambitious deadline to get our new site up and running – but thanks to their support we met our target launch date and we’re really happy with the finished product.

This has largely been down to how easy it’s been to work with the team and their regular, thorough meetings, calls and action plans at each stage.

They’ve offered professional advice and opinion when we’ve needed it, they’ve taken on board all our feedback (regardless of how pedantic), and any issues, bugs or errors have been minimal throughout.

I’m sure you’ll agree the site looks fresh, modern, professional and easy to navigate. All of our admins appreciate the really simple and intuitive content management system that helps us keep everything up to date quickly and easily.

From the very start of the project, even before the contract was awarded, Frank were great to work with. They were approachable, honest and clear, both in terms of what they could and could not do and what they needed from us to achieve our goals for the new site. 

Inevitable delays meant they were given a much shorter deadline than I’m sure they would have liked but they delivered on time and were both enthusiastic and professional throughout the process.

They showed great technical expertise and we were especially impressed with their project management skills, holding us to account for the information they needed to deliver. Their work and approach to the various user groups and stakeholders we worked with was also extremely professional, ensuring feedback was not only gained but also taken on board and used wisely where possible. The confidence this gave us and our wider colleagues was vital in helping us remain focussed and moving forward.

Despite the stress of the pressing deadlines, they remained personable and approachable at all times and I would have no hesitation in recommending their services to other organisations.

A big thank you to Frank for our new Staff Portal. All the team, but especially project lead Mike and developer Umesh have been top notch.

Responsive, helpful, informative, constantly guiding and steering us in the right direction. No question has been too stupid to ask (particularly important for me as an older and less technically minded member of the comms team!) and for that I am very grateful.

The new site has involved an enormous amount of work from both ourselves and Frank and the partnership approach to this is something I would highly recommend. Our new Staff Portal is well designed, with a fresh look and innovative features.

Within minutes of the site going live I’d already had a ringing endorsement from a member of staff who’d hopped on for a quick look around and I’m expecting more of the same when we demo the site to staff this week.

Frank have been a supportive partner throughout this 4-5 month project and enabled it to be delivered on time and to spec. Bravo Frank! I shall be recommending you to others!

Frank have been great to work with. The team have been supportive, proactive and responsive throughout our website redevelopment project. Right from the start, it felt more like a collaboration than the traditional client/supplier relationship.

We're really pleased with the new website and early feedback from users suggest they are too.

Thanks to all the team at Frank.

Frank’s professionalism, flexibility and resourcefulness meant that we
were able to develop a new website together from scratch during the most difficult of circumstances.

The team’s patience and expertise were critical in delivering the site we wanted to a tight schedule despite a national pandemic.
 
We look forward to our continuing relationship and collaboration.

We approached Frank with a very ambitious concept. What stood out from the tender process was that Alex, Jamie and Mike interpreted the brief for our public website perfectly, and fuelled our enthusiasm with real solutions. 

Our first meeting further showed us that we were in good hands, it was clear that Frank had extensive experience of working within the public sector and they understood the needs that we would have, even before we had fully articulated them ourselves. 

They have been a pleasure to work with, accompanying and guiding us smoothly through the phases of our build. I can honestly say that Frank have gone above and beyond our expectations and have had a massive impact on our ability to reach the public and to spread our message to prevent suicide across the nation.

The Content Management System that Frank used with us is really powerful and dynamic, but also easy to use. The tools allow us to manage the content real time, with a small team, and as a result we can be responsive in a matter of minutes not days.

We are extremely happy with the website and micro-site developed by Frank, and we have been impressed by how knowledgeable and insightful they have been in supporting us to make informed decisions. Although our initial ambitions were very high, and the deadlines were tight we delivered on time and with first class products every time. 

We at the ZSA would like to give special thanks to Siobhan, who really made the experience feel bespoke and grounded everything in our core mission and values. 

We actively recommend Frank within our networks and would happily take any queries by anyone on the fence, by sharing our experience.

Frank have been a very professional and supportive company to work with.

The team came up with a sensible solution for hosting our two networks on one main site, and the process and costings were made clear from the outset.

There was plenty of help along the way too. The CMS (Content Management System) is simple to use, which makes the job of keeping the website updated after the build is complete very easy and not very time consuming. 

Overall, we would highly recommend Frank to other ODNs.

We could not be more pleased with Frank. The entire process has been so smooth and easy and the end product is fantastic and so easy to use and update.

We've been fielding enthusiastic compliments about the website ever since it went live. All the way along the team have been incredibly quick to respond to every little query, no matter how big or small, and really saved the day for us with quick thinking when we had a last little drama on launch day (that was no fault of theirs)!

Genuinely could not recommend them more highly. Thank you so much for everything.

On behalf of the Lincolnshire STP, we would like to thank the team at Frank Health for working so closely with our team to design and build our new website.

The communications system and near immediate response to queries and requests was excellent and gave us confidence and assurance throughout the build process. We are extremely pleased with the website and the content management system.

We approached Frank with a very ambitious timescale for our new website. From the start, the project team understood both the brief and time constraints that we needed to meet. The team were supportive, responsive, and knowledgeable. They accompanied us each step of the way as we successfully co-developed the website; they produced creative concepts which were on point and met our requirements.

The project was well managed and delivered on time. Since our ‘go live’, we’ve received positive feedback about the site from many of our different stakeholders and we’re finding the content management system easy to get to grips with.

Overall, we’re really pleased with the result, and we’re looking forward to seeing the difference it will make to children, young people, their families and carers, and professionals over the years to come.

From start to finish, everyone at Frank was a pleasure to work with on our new website. They were recommended to us by another NHS Trust and it rapidly became clear why 97% of their work is within the NHS. Throughout the procurement process, they were supportive and knowledgeable, throughout the scoping, development, build, and user acceptance testing.

Particular thanks to Jason at the very beginning of the procurement process and Siobhan, who was our main contact throughout the build itself.

We've been really impressed by the support provided by the web development and project team at Frank.

Everything from the initial scoping to the design, to the content migration phase before ironing out those final few niggles before go-live were always handled with care and attention.

The team have been easy to work with, and we always received a quick response to our queries (their project management platform was fantastic).

Most importantly, we were able to gain clarity throughout the project about what was needed - and when.

Since going live, the website has been getting really positive reviews from a wide variety of web users. We're very excited about the longevity of the site thanks to the expert way it has been developed and the capability it has to grow and evolve as intended.

A huge thank you to the team at Frank for guiding us through the development and launch of our new website.

We were given clear guidance and timescales on what to expect and by when, and they were responsive to our (many) queries.

A particular thanks to the design team for creating our interactive map.

The Content Management System is very user-friendly and I for one was able to quickly feel confident in adding and changing content. And the training videos, which we were given following the initial 121 training with the team, are very clear and helpful. Not just as a reminder of how to do something, but also in helping to learn a new website admin 'trick'.

Early feedback from our partners has been very good – they particularly love the positive, cheery design and the easy navigation. Looking forward to having Frank as support over the next year and helping us to keep moving the website forward.

The helpfulness and efficiency of the Frank team combined with the flexibility of their Content Management System have been a perfect solution for our ‘Virtual Knee School’ research project.

We had specific requirements for our website content and design. Frank not only met these, but surpassed our expectations, delivering a highly professional website.

Frank’s intuitive content management system is ideal for iteratively refining our website, as it enables us to amend the majority of the website ourselves.

Maximising the accessibility of the website is another key priority for us and Frank’s commitment to this has been clear throughout our work with them.

We would like to thank the Frank team for their excellent work so far and look forward to continuing to work with them in the future.

Many thanks to all the team at Frank Health for helping redesign the Wessex Healthier Together website.
 
Firstly, they were extremely professional and organised. More importantly, they continued to communicate using webinars/’show and tells’ throughout the design and development process and delivered a product that we are delighted with.
 
A great partner to work with and the website will have a huge impact on the health and well-being of children and young people in Wessex. I look forward to working with you for many years to come!

It was a pleasure to work with Frank Health on the development of the West Yorkshire and Harrogate Cancer Alliance website.

Their systematic and professional approach, expertise and appreciation of what we were trying to achieve made the process easy and enjoyable.

Stakeholder feedback so far has been very positive.

Really enjoyed working with Frank. They have been so helpful from start to finish in developing our website to agreed timescales.

Very efficient and responsive and always willing to talk through any ideas we had and to look at ways of making this happen.

Big thanks to Alex, Mike, Steph, Kris and Holly for all their technical ‘know how’ and customer support. Looking forward to work together more.

I've really enjoyed working on our website build with the Frank team.

They're extremely knowledgeable and offered great tech support for the duration of the project.

We're really pleased with the results of the front facing website and our new CMS - it's really easy to use. A big thanks to the whole Frank team.

We wanted to create a secure website platform - easy to view, accessible to all and full of great functionality.

The team at Frank Design hosted our user engagement session, got a feel for what we wanted to achieve and came up with a design and functionality that really works for us as a community interest company.

We have been impressed throughout the project and hope to work with them on other sites we are looking to improve within our primary care services. We definitely recommend!

I cannot recommend Frank highly enough. The service provided from start to finish has been seamless and faultless.

Developing a new site seemed very daunting at first but with fantastic support from Mike and his team, my fears were soon alleviated as they have great systems in place and most importantly, patience, to ensure everything ran smoothly.

Our site has gone live and the support element Frank provides is great – the team is really responsive and approachable and no problem is too big or small.

Thank you to everyone who has contributed towards such a positive experience!

Our Sexual Health website was in immediate need of a website refresh that provided a modern design, comprehensive accessibility, and easy to navigate tools for our patients. Frank delivered this project with professionalism, speediness and enthusiasm. Within just a few short months, our website has seen improved bounce rates and received fantastic feedback from senior leaders and staff. 

Throughout the process, Nayem and Siobhan were adaptable, quick to answer any questions, and provided clear instructions on what was needed from our team.

While the CMS is intuitive and user-friendly, Frank has still provided ample training to ensure our team feels comfortable using the system. 

As a Project Manager, they were a dream team to work with, and we couldn’t be any happier with the final product.

It’s been great to work with Frank, communication was always good and the use of project tools was excellent.

Your team was always accessible and all questions and queries were dealt with very promptly. I believe the training was conducted well and easy to follow, having it recorded and always accessible will only benefit our staff moving forward.

We engaged Frank Design to provide University Hospitals of Liverpool Charity website, partly as they had already provided the Trust’s website and intranet and partly due to provision of a neighbouring NHS charity’s website for which I was also commissioner and accountable officer.

As before, I could not fault Frank for their professional, timely and supportive approach to the design, build, training and launch. Using [collaboration software] for project management was genius and made the whole process seamless and kept us on track, with excellent communication between designer, programmer and project director and our team. As a result, we had a very fast turnaround taking less than 3 months from our consulting on designs with our stakeholders to launch. Any delays were ours and we could have shaved time off this had we been able to supply content faster.

We are delighted with our new site, recognising that it’s a work in progress and we look forward to growing and developing it in the future.