What do our clients say?

Frank’s expertise was evident throughout the redevelopment of the Royal Free London website.

Right from the start of working together, as we researched our users and then turned that learning into jigsaw pieces that ultimately became our new website, Frank’s knowledge, experience and advice was crucial.

Their flexibility, strong processes and rigour to decision-making ensured the project ran successfully and on time. I’m really pleased with our new website, and I’m looking forward to continuing to work with Frank as we evolve and improve it further.

From scoping patient and staff needs through to launching the site, their knowledge and advice turned a big task into something that felt manageable.

Their responsiveness and strong project management ensured everything came together on time.

We are looking forward to continuing to work with the team as we develop the site and move onto our new extranet.

We are delighted with our new website, and we are proud to share it with our patients, staff, and stakeholders.

Ensuring our patients were able to navigate information about our services in a clear and simple way was important to us and working with the team at Frank has helped us to achieve that. Frank also developed our careers site to improve our recruitment experience for future recruits.

Improved interactivity and the use of multimedia has helped to bring our workforce to life and integrating elements like the translate function will help us attract potential recruits locally, nationally, and even internationally. We are looking forward to working with the team to develop our new extranet.

Frank Design made implementing our new website extremely easy.

Their excellent project planning and advice, along with their design work and support afterwards has made our website project a real success.

Mike and the team at Frank were great to work with on our website project. We had to develop, build and launch a new Trust website in an incredibly tight timeframe, and the team were on hand to ensure that we met our deadline, kept to budget, and they delivered a great result.

They were efficient and responsive to all our requirements and questions, and had extensive expertise and knowledge - particularly on accessibility. Thank you!

From start to finish, Frank have been superb. I remember we talked at the pitch about wanting to have not just a good website but the best Trust website and I believe that is what we’ve got!

Both Siobhan and Nayem were a delight to work with – together, we met each and every deadline, which in my experience, is pretty much unique! Since launch, the number of users has doubled, with 65% accessing via their mobiles – enough said!

It was a pleasure working with the team at Frank, from initial planning through to final build of the site.

From the off, they understood what we wanted to achieve and worked quickly to meet our tight deadlines. They kept us informed throughout the process and were on hand to advise us when we needed it.

We are really pleased with the final website, which is engaging, easy-to-navigate and has received nothing but praise from our supporters and stakeholders.

The site is easy to edit and maintain thanks to the thorough training we received, and everyone we worked with at Frank were just genuinely nice people who were happy to help.

We enjoyed working with Frank on our new website.

The team were extremely helpful and responsive, and we have ended up with a professional, well-designed and easy-to-navigate website that we are all very happy with.

We are delighted with our new website, and we are proud to share it with our patients, staff, and stakeholders.

Frank have been a pleasure to work with on the re-development of our public facing website. From our first interactions during the procurement exercise, to the scoping, development, building, testing

Replacing our dated Intranet with a new Extranet for an NHS hospital during a pandemic was always going to be a challenge.

However, with the great support throughout from the Frank team the resulting new site met our brief, looks good and is a great hit with our people. Thank you.

Frank have been completely amazing… I have never enjoyed working with an external company as much as I have with you and your team. You really have been absolutely brilliant. Every single one of you.

We were very pleased to work with Frank on this project. From start to finish, they were professional and responsive.

We were working to a challenging deadline for a full website redevelopment and the Frank team helped us at every stage, ensuring that the project objectives were achieved in full. They are also nice people to work with!

We would like to say a huge thank you to all of the team at Frank for their exceptional work on helping us launch our new public website.

They worked with us through every stage of the project, and made what seemed like quite a daunting task very easy to manage - even with our ambitious deadline and during the coronavirus pandemic!

From our very first meeting they were extremely knowledgeable, thorough and professional, and easily interpreted our brief and ideas. They also helped to identify opportunities for making the site more accessible and easier to use, and we were able to adapt our plans along the way.

They have been absolutely excellent to work with from start to finish, and continue to support us after the launch with helpful, easy to understand and quick responses to our questions.

Our new website is even better than what we imagined, and we look forward to continue working with Frank in the future. We really can't recommend them enough.

The new website launch has gone very well and we are receiving nice comments about it.

Just to say Mike, Umesh and Nayem are FANTASTIC and Holly and Steph are fab too on website support.

It was so lovely to work with the Frank team on the development of our staff intranet last year and now the public facing site. Thanks also to the rest of the team, including Jason and Jamie.

From our first interactions during the procurement exercise, to the scoping, development, building, testing and final learning-review, the team gave us confidence throughout.

Our project needed to address a wide range of needs from content to security, and Frank colleagues were able to delicately steer us through unknown waters towards a website which really exceeds our expectations.

They were more than happy to add suggestions and perspectives at every point on the journey, based on their wide experience working with similar organisations. Particular thanks to Siobhan who was our key contact throughout.

We are very happy to recommend Frank as a customer and outcome-focussed organisation.